EFFECTIVE COMMUNICATION ON PHONE TRAINING PROGRAMME
The aim and objective of programme
The aim and objective of programme
THE AIM OF THE PROGRAMME
“Conflict management education programme” aims to give participants the point of view, contributing themselves and their environment about conflict, which is inevitable at both their proffessional and social life.
TRAINING OBJECTIVES
The education programme organized by “Swiss Academy” is based on the highest educational standards universally accepted.
“Conflict management education programme” provides people competence on managing conflicts.
Acquirements for participants successfully completing the programme:
TRAINING PERIOD
The programme consists of both theoretical and practical knowledge, and takes a total amount of 1 day.
EDUCATORS
Educators experts in their fields.
EDUCATION METHODS
EDUCATIONAL DOCUMENTS
Documents include the most updated information and applications. All documents are given to the participants at the beginning of the training.
SUCCESS CRITERIA
Throughout the training, practices of participants are evaluated and relevant feedback is given. Participants are expected to gain success on all of the applications of the programme. Attendance is required for all stages of the training.
CERTIFICATION
Participants successfully completing the training are given a certificate of success on “Conflict management education programme”. Swiss Academy –SWISS accredit the certificate, while it also covers educator’s signature. Participants successfully completing the training are announced on the website.
WHO CAN PARTICIPATE?
QUOTA
Limited to 20 participants.